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1.
Rental Service
2.
Delivery
3.
Billing
4.
My account
5.
Other
How it works?
Signup membership online
Select your favourite movie title, and add it to your personal Queue
Receive DVD by post (you can keep it as long as you like)
When you finish just return it using pre-paid envelope to receive another movie that simple!
How much does it cost?
Standard: - For 9.99 you can have unlimited DVD rental keeping 1 DVD at a time
Primium (most popular): - For 14.99 you can have unlimited DVD rental keeping 2 DVDs at a time
Ultimate: - 17.99 you can have unlimited DVD rental keeping 3 DVDs at a time.
How many movies are there to choose from?
We have hundreds of movies to chose, and if you can't find your favourite movie you can always order one simply <click here> to order
How many movies can I get at time?
Depends on membership type you can keep from 1 to 3 dvd's at a time however members now can upgrade membership any time.
How long can I keep them?
You can keep your dvd's for as long as you like, there is no late fees with
dial4dvd.com
When you have finished with your dvd, simply return it to us in the postage paid envelope and when we get them back, we post your next title on the first available dispatch time.
How does the free postage work?
All postage with dial4dvd.com is free, and very easy to use:
We post you your chosen dvd title by first class, and you should receive them within 48 hours. You don't pay for this.
Prepaid first class envelope included
Each dvd we send you contains a prepaid first class peel and seal reply envelope.
Place dvd in the return envelope, and post it
Once you've finished with the dvd, put it into the envelope and mail it back. It's that simple!
Cancelling the service?
You may cancel your membership whenever you want and there is no minimum contract. However, before you cancel:
Consider freezing your account
If you are going away and don't need your service for a while, you can freeze your account. You won't pay for any of the time your account is frozen. Go to Freeze Account.
<Contact Customer Services>
If you are unhappy with any aspect of our service or have a problem that you want resolved, please contact Customer Services. We don't want to lose your custom, and we'll do everything we can to retain your custom.
If you still want to cancel the service:
Select Cancel Account
This appears on the Your Account page and will give you cancellation instructions.
Check when your next billing date is Once you are logged in to
dial4dvd.com go to the Your Account page, and select the Your Terms option.
The 'Next billing date' appears near the top of this page. This is the date we will bill you for the next month's membership.
Ensure all dvds are returned to us prior to your billing date
We can only cancel the service once we have received back all the dvds sent to you. Therefore you should mail back all the dvds you have, leaving enough postal days for them to arrive with us prior to your billing date. We recommend posting them at least 5 working days prior to your billing date.
Optionally, obtain a certificate of posting
Your post office can provide you with a free certificate of posting, to validate that your dvds were returned to us on a certain date. If any problems later arise, this can help us to validate that the dvds were returned in time.
Contacting us with feedback, comments or suggestions
We value any feedback that you have about our service or website.
Feel free to make comments on anything that you want to see improved or that you really like.
We are constantly focused on providing enhancements that benefit our customers and welcome your input as part of this process.
Please contact Customer Services with your suggestions
How does my queue work?
Your rental queue is a list of films that you've told us you'd like to rent from
dial4dvd.com
When you add a dvd to your queue, it always goes at the bottom of the list however you can change the order of preference you'd like to rent them,
and remove dvds if you've changed your mind.
How many titles should I keep in my queue?
In order to provide you with the best service possible, we recommend that you keep at least 12 titles in your rental queue at all times.
We do allow you to prioritise the order in which we send you dvd's, although we cannot guarantee that you will always receive the title in the order shown in your Rental Queue.
If you are not receiving dvd's at the top of your rental queue, then it's likely that we are temporarily running low on stock for those dvds.
This can be due to a number of reasons, such as distribution problems or the title becoming unavailable.
Rather than not sending you a dvd, we'll send you the next available dvd in your queue.
If you are continuously receiving dvd's below your top ten titles, please contact Customer Services and we will investigate the issue for you.
<Contact Customer Services>
Top
I sent you the wrong dvd?
Where possible, we will return your personal dvd
If you accidentally sent us one of your own dvds, please note that
dial4dvd.com cannot be held responsible for a customer's dvds or those belonging to a third party, which are sent to us in error. Where possible, we will try to return these dvds, but we can't give compensation for the loss of such dvds.
Please contact Customer Services and tell us which dvd you sent, the name on the case (i.e the dvd that should have been returned) and whether you have returned our dvd or not.
Return our dvd
Place the dvd into a padded envelope, preferably with some thick cardboard to prevent it bending, and post it to the address below.
Please include a note with your name and the email address used for your
dia4dvd.com account, to make sure we can match the returned dvd to your account.
You should return the correct dvd to us as soon as you can. You will need to ensure the dvd does not get damaged when it is returned.
dial4dvd.com may charge you for any damage caused to dvds returned without protective packaging.
I forgot the dvd or case when returning the envelope?
"forgot the dvd or case when returning the envelope"
You should return the dvd to us as soon as you can. You will need to ensure the dvd does not get damaged when it is returned.
dial4dvd.com may charge you for any damage caused to dvds returned without protective packaging.
Place the dvd into a padded envelope, preferably with some thick cardboard to prevent it bending, and post it to the address below. Please include a note with your name and the email address used for your
dial4dvd.com account, to make sure we can match the returned dvd to your account.
dial4dvd.com
2,Crestwood Way,
Hounslow
Middlesex
TW4 5EQ
If you are returning dvds to us after requesting a cancellation, please note that these must be returned to us before your next billing date. Please obtain a certificate of posting to show us, if needed, that you posted the dvds back to us in good time.
I received a disk that wasn't in my queue?
"I received a dvd that wasn't in my queue"
If you've received a dvd that you were not expecting, then:
Does the dvd match the case?
Open the dvd case, and check to see if the title on the dvd matches the title on the case.
Does the dvd appear in your queue?
Once you are logged in go to the Rental Queue page, and make sure that this dvd does not appear there - it might be a dvd you selected some time ago and forgot about.
If no to either question, then contact Customer Services
If the dvd does not match its case and/or it doesn't appear in your rental queue, then please contact Customer Services, quoting the number next to the barcode printed on the case
My next dvd hasn't arrived yet?
"My next dvd hasn't been sent out yet"
There can be several reasons why you have not yet received your next dvd:
We are still waiting for your last dvd
It can sometimes take up to 7 days for dvds to arrive with us. If we haven't received the last dvd you returned, then we cannot send out the next one.
There may be no more available dvds in your queue
If you do not have many dvds in your rental queue then it's possible that none of those dvds are currently available. This is why we recommend you keep a good number of dvds in your queue.
A dvd may have gone missing in the post
If you believe your dvd may have gone missing in the post, we now have a quick and easy way of reporting lost dvds online! Just go to our Lost dvd form.
Before you contact us in regards to dvds not being received:
Go to the Rental History page
Once you are logged in to dial4dvd.com go to the Rental Queue page and then click on the 'Rented' tab at the top of the page. This shows a history of all the dvds you have rented.
Check for returned dvds
If a returned dvd does not have a returned date on it, then the dvd has not yet been received by us. If it has been more than 7 days since you posted it to us, then please go to our Lost dvd form to report the problem.
Check for missing dvds sent to you
If you see new dvds on the 'Rented' page that you have not yet received, then they have been sent to you but have not yet arrived. Please wait at least 7 days before using our Lost dvd form to report this problem.
Make sure you have enough dvds in your queue
In order to get the best service possible from dial4dvd.com
, we recommend that you have at least 12 titles in your Rental Queue at all times.
If you have returned all your dvds, have plenty more in your queue and still have not received your next dvd after 7 days, then please report the dvd missing via our Lost dvd form.
DVD sent to me hasn't arrived?
Before you report a missing dvd via our Lost dvd form
Go to the Rental History page
Once you are logged in to dial4dvd.com go to the Rental Queue page and then click on the 'Rented' tab at the top of the page. This shows a history of all the dvds you have rented.
Check for missing dvds sent to you
If you see new dvds on the 'Rented' page that you have not yet received, then they have been sent to you but have not yet arrived.
Report the dvd as lost after 7 days
If a dvd was sent to you more than 7 days ago and still has not arrived then it may have gone missing in the post. We now have a quick and easy way of reporting lost dvds online! Just go to our Lost dvd form.
Not receiving dvds from the top of my queue or int the right order.
"Not receiving dvds from the top of my queue/in the right order"
Although we allow you to prioritise the order in which we send you dvds, we cannot guarantee that you will always receive the title in the order shown in your Rental Queue.
If you are not receiving dvds at the top of your rental queue, then it's likely that we are temporarily running low on stock for those dvds.
This can be due to a number of reasons, such as distribution problems or the title becoming unavailable.
Rather than not sending you a dvd, we'll send you the next available dvd in your queue.
If you are continuously receiving dvds below your top ten titles, please contact Customer Services and we will investigate the issue for you
Top
View my billing date
"Viewing my billing date"
To see when your next billing date is:
Go to the Your Account page Once you are logged in to
dial4dvd.com this appears at the top of your page.
The 'Next billing date' appears near the top of this page. This is the date we will bill you for the next month's membership.
Change my billing date
We can change your billing date to suitable date of the month
To check when your next billing date is
Once you are logged in to dial4dvd.com go to the Your Account page, and select the Your Terms option. The 'Next billing date' appears near the top of this page.
This is the date we will bill you for the next month's membership.
If you'd like to change your billing date then please contact Customer Services. You can check your current billing date on the Your Terms page.
Change my debit/credit card details
If you wish to change the credit or debit card details for your membership fee including updating your card expiry date:
Access the change Credit or Debit card page
Once you are logged in to dial4dvd.com go to the Your Account page, and select the 'Change Card Details' option. Your current card details appear at the top of this page.
Enter the new card details
Enter the new details for your credit or debit card in the fields on this page, and then press the 'Submit' button. We will check that these details are valid, and will use that card from now on for your monthly membership fee.
Contact your card issuer
If you continue to be sent messages saying there is a problem with your card, please check the expiry date and details on the site. For security and privacy reasons we cannot tell you why there may be a problem.
If you've checked that your details are OK on the site, please contact your card issuer directly.
If you still have a problem with payment, then please contact Customer Services for further assistance.
Freezing my account
dial4dvd.com lets you stop receiving dvd's for up to 180 days in any year ? for example while you are away on holiday or lengthy business trips. You won't pay for the time your account is frozen.
To freeze your account:
Go to the Your Account page
Once you are logged in to dial4dvd.com go to the Your Account page. From here you can change any of your personal settings.
Go to Freeze Account page
Choose the Cancel Membership option. Now click on the Freeze Account button.
Select the date to freeze until
Select the date you'd like your account frozen until, and then click on the 'Freeze membership' button. You will stop receiving dvds and will not receive more until after the selected date.
Return any dvds you have
We cannot freeze your account until we receive all the dvds you currently have, so make sure you return them all. For this reason we advise freezing your account several days before you leave, to make sure you can return any dvds that are in the post to you.
You can unfreeze your account at any time
For example if you return sooner than expected - just go to Unfreeze Account
Unfreezing my account
dial4dvd.com lets you stop receiving dvds for up to 180 days in any year ? for example while you are away on holiday or lengthy business trips. You won't pay for the time your account is frozen. Once the freeze expiry date you selected is reached, your account will automatically be unfrozen. If you return sooner than expected or simply want to turn your account back on:
Go to the Your Account page
Once you are logged in to dial4dvd.com go to the Your Account page. From here you can change any of your personal settings.
Go to Unfreeze Account page
Choose the Unfreeze Account option. Your account will now be unfrozen and you will begin to receive dvds from your queue.
Changing my membership level
dial4dvd.com offers you three membership levels to give control over how many dvds you have at any on time:-
To change your membership level:
Go to Change your Membership level page
Once you are logged in go to the Your Account page and then choose the <Membership Level> option.
Choose your new level
Select the new membership level you'd like, and then click on the 'Change tariff' button. You can change your membership level at any time up to five days before your next billing date. To see when your next billing date is, go to the Your Terms page.
If you have any additional questions about the price of the service, please <contact Customer Services>
Account cancelled, but I am still being billed
"Account cancelled, but I am still being billed"
If you have cancelled your account but are still being charged, there are a couple of possible reasons for this:
You cancelled, but your dvds were not returned in time We cannot cancel your membership fully until we receive all of the dvds that were sent to you.
You cancelled, but one or more dvd's have gone missing
We cannot cancel your membership fully until we receive all of the dvds that were sent to you. To check on the status of your returned dvds:
Go to the Rental History page
Once you are logged in to dial4dvd.com go to the Rental Queue page and then click on the 'Rented' tab at the top of the page. This shows a history of all the dvds you have rented.
Check for returned dvds
If a returned dvds does not have a returned date on it, then the dvd has not yet been received by us. If it has been more than 5 working days since you posted it to us, then please contact Customer Services to report the problem.
Check for late movies
If a returned dvd arrived after your billing date, and you have a certificate of posting to prove that it was posted 5 or more working days before the billing date, then please contact Customer Services.
Account cancelled or frozen but i am still receiving dvds
"Account cancelled or frozen, but I am still receiving dvds"
There could be several reasons for this:
your account was not correctly cancelled. During the cancellation process you should have received an email confirming that the cancellation was complete. If you did not receive that email, then please contact Customer Services for further assistance.
You froze your account, but the 'freeze' expiry date has passed
When you freeze your account you do this for a limited time only. Once the freeze expiry date passes, we will begin sending you the dvds in your queue once more. We do not send you an email to confirm this.
If you still have concerns about why you are receiving dvds then please contact Customer Services.
Cancelling the Service
You may cancel your membership whenever you want and there is no minimum contract. However, before you cancel:
Consider freezing your account
If you are going away and don't need your service for a while, you can freeze your account. You won't pay for any of the time your account is frozen. Go to Freeze Account.
Contact Customer Services
If you are unhappy with any aspect of our service or have a problem that you want resolved, please contact Customer Services. We don't want to lose your custom, and we'll do everything we can to retain your custom.
If you still want to cancel the service:
Select Cancel Account
This appears on the Your Account page and will give you cancellation instructions.
Check when your next billing date is Once you are logged in to
dial4dvd.com go to the Your Account page, and select the Your Terms option.
The 'Next billing date' appears near the top of this page. This is the date we will bill you for the next month's membership.
Ensure all dvds are returned to us prior to your billing date
We can only cancel the service once we have received back all the dvds sent to you. Therefore you should mail back all the dvds you have, leaving enough postal days for them to arrive with us prior to your billing date. We recommend posting them at least 5 working days prior to your billing date.
Optionally, obtain a certificate of posting
Your post office can provide you with a free certificate of posting, to validate that your dvds were returned to us on a certain date. If any problems later arise, this can help us to validate that the dvds were returned in time.
Contacting us with feedback, comments or suggestions
We value any feedback that you have about our service or website.
Feel free to make comments on anything that you want to see improved or that you really like.
We are constantly focused on providing enhancements that benefit our customers and welcome your input as part of this process.
Please contact Customer Services with your suggestions
Top
Change my preferences
To change your personal preferences
Go to the Your Account page
Once you are logged in to dial4dvd.com go to the <Your Account> page. From there you can change any of your personal settings.
Enter your new preferences
Select the General Preferences option and enter your new preferences. Click on the 'Update Preferences' button to save these details.
Change my address
To change your personal details or delivery address:
Go to the Your Account page
Once you are logged in to dial4dvd.com go to <Your Account> page. From there you can change any of your personal settings.
Enter your new address
Select the Delivery Address option and enter your new delivery details. Click on the 'Change Details' button to save these details. You can make any other changes you wish to make at the same time.
Contact Customer Services
Read the membership terms and conditions
To view your membership Terms and Conditions for dial4dvd.com
Go to the Your Account page
Once you are logged in to dial4dvd.com go to <Your Account> page. From there you can change any of your personal settings.
View your Terms and Conditions
Select the Your Terms option and your Terms and Conditions will be displayed for you.
Change email preferences
Unsubscribe from the email or change email preferences
If you'd like to change the email address we deliver emails to:
Go to the Your Account page
Once you are logged in to dial4dvd.com go to <Your Account> page. From there you can change any of your personal settings.
Enter your new email address
Select the Email Address option and enter your new email address. You will also need to enter your password, for security reasons. Click on the 'Change Email Address' button to save these details.
Freezing my account
dial4dvd.com lets you stop receiving dvd's for up to 180 days in any year ? for example while you are away on holiday or lengthy business trips. You won't pay for the time your account is frozen.
o freeze your account:
Go to the Your Account page
Once you are logged in to dial4dvd.com go to the Your Account page. From here you can change any of your personal settings.
Go to Freeze Account page
Choose the Cancel Membership option. Now click on the Freeze Account button.
Select the date to freeze until
Select the date you'd like your account frozen until, and then click on the 'Freeze membership' button. You will stop receiving dvds and will not receive more until after the selected date.
Return any dvds you have
We cannot freeze your account until we receive all the dvds you currently have, so make sure you return them all. For this reason we advise freezing your account several days before you leave, to make sure you can return any dvds that are in the post to you.
You can unfreeze your account at any time
For example if you return sooner than expected - just go to Unfreeze Account.
Unfreezing my account
dial4dvd.com lets you stop receiving dvds for up to 90 days in any year ? for example while you are away on holiday or lengthy business trips. You won't pay for the time your account is frozen. Once the freeze expiry date you selected is reached, your account will automatically be unfrozen. If you return sooner than expected or simply want to turn your account back on:
Go to the Your Account page
Once you are logged in to dial4dvd.com go to the Your Account page. From here you can change any of your personal settings.
Go to Unfreeze Account page
Choose the Unfreeze Account option. Your account will now be unfrozen and you will begin to receive dvds from your queue.
Login/password problems
"Login / password problems"
If you are having problems logging in to the dial4dvd.com
site:
Make sure you are using the correct email address and password
Make sure you have typed the email address correctly, and have not changed it recently. Even a minor spelling mistake in your email address will cause the login to fail.
Request a copy of your password if you've forgotten it
If you are not sure whether you are using the correct password we can Email your password to you. This will be delivered to the email address you have registered with us.
Contact Customer Services
If you still cannot log in to the site, then contact Customer Services and we will investigate further. Contact Customer Services
Cancelling the Service
You may cancel your membership whenever you want and there is no minimum contract. However, before you cancel:
Consider freezing your account
If you are going away and don't need your service for a while, you can freeze your account. You won't pay for any of the time your account is frozen. Go to Freeze Account.
Contact Customer Services
If you are unhappy with any aspect of our service or have a problem that you want resolved, please contact Customer Services. We don't want to lose your custom, and we'll do everything we can to retain your custom.
If you still want to cancel the service:
Select Cancel Account
This appears on the Your Account page and will give you cancellation instructions.
Check when your next billing date is once you are logged in to
dial4dvd.com go to the Your Account page, and select the Your Terms option.
The 'Next billing date' appears near the top of this page. This is the date we will bill you for the next month's membership.
Ensure all dvds are returned to us prior to your billing date
We can only cancel the service once we have received back all the dvds sent to you. Therefore you should mail back all the dvds you have, leaving enough postal days for them to arrive with us prior to your billing date. We recommend posting them at least 5 working days prior to your billing date.
Optionally, obtain a certificate of posting
Your post office can provide you with a free certificate of posting, to validate that your dvds were returned to us on a certain date. If any problems later arise, this can help us to validate that the dvds were returned in time.
Contacting us with feedback, comments or suggestions
We value any feedback that you have about our service or website.
Feel free to make comments on anything that you want to see improved or that you really like.
We are constantly focused on providing enhancements that benefit our customers and welcome your input as part of this process.
Please contact Customer Services with your suggestions
Upgrade my membership
dial4dvd.com offers you three membership levels to give control over how many dvds you have at any on time:-
To change your membership level:
Go to Change your Membership level page
Once you are logged in go to the Your Account page and then choose the <Membership Level> option.
Choose your new level
Select the new membership level you'd like, and then click on the 'Change tariff' button. You can change your membership level at any time up to five days before your next billing date. To see when your next billing date is, go to the Your Terms page.
If you have any additional questions about the price of the service, please <contact Customer Services>
Top
Feedback
"I'd like to give you feedback about your service"
We value any feedback that you have about our service or website.
Feel free to make comments on anything that you want to see improved or that you really like.
We are constantly focused on providing enhancements that benefit our customers and welcome your input as part of this process.
Please contact Customer Services with your suggestions.
Complaints
"I'd like to complain".
We are always happy to get feedback on the services we provide and welcome your comments.
If you have a comment or complaint about the service you have received, or about the manner in which your enquiry was dealt with, the best course of action is to inform the person you have been dealing with. This is usually the simplest and quickest way to get the matter resolved.
Alternatively, you may write to the Customer Services Manager at the address below. Please provide full details of your complaint, details of what you would like us to do, your full name and your registered email address.
Customer Relation Manager
dial4dvd.co.uk LTD
PO BOX 104
HOUNSLOW
TW3 9BR
Email : support@dial4dvd.co.uk
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